Island Answers
Island Questions, Short Answers
The boat, the storms and the empty winter months raise questions a mainland page never has to answer. Each one here gets its answer in the first paragraph, then only as much as it needs.
- How Is a Repair Visit Scheduled Around the Ferry? Every island visit starts with a crossing from Seattle, so the diagnosis starts on the phone and the day is planned around the sailings.
- How Long Will Food Keep in a Sub-Zero During an Outage? Island outages can run long, and how long the food in a Sub-Zero keeps depends mostly on how often the doors are opened.
- Does Salt Air Shorten a Sub-Zero's Life? On an island where every house is near salt water, what the sea air shortens is the life of a few exposed parts, not of the cabinet.
- Should I Leave It Running All Winter in an Empty House? An island house left empty through winter storms puts a running Sub-Zero where nobody will notice an outage or a failure.
- Which Parts for an Older Unit Come on the First Boat? With the parts counter across the water, what comes on the first boat depends on how much the phone call narrows the fault.
If yours is not on the list, ring it in. Driftwood Appliance Service, (206) 785-2960, would rather answer a question on the phone than send someone across the water to answer it in person.
Island Answers
When the short answer is 'someone should look at it'
Book a slot with the model number and what the unit is doing, or call and describe it — the call is often where the answer turns out to be simpler.
Call (206) 785-2960- Ringing
- (206) 785-2960 is picked up 24/7
- Island days
- Out on calls 8:00 am – 8:00 pm, seven days, round every district
- First visit
- $89 for the trip and the diagnosis — deducted once you say yes to the repair
- Districts
- Winslow · Rolling Bay · Lynwood Center · Port Madison
Online booking
Take a slot on the island run
- Choose a day and a time of day that works for the house.
- Add the model number from the unit's rating plate and a sentence on what the unit is doing.
- We ring back with an arrival window that fits the sailings.
Prefer to describe it out loud first? Ring (206) 785-2960 — a good description on the phone is half of an island diagnosis.
What the $89 buys: the crossing, readings taken over a cycle, and a diagnosis you can act on. Say yes to the repair and that $89 is taken off its price; the price itself is written down for you before a panel comes off.