Field Notes
Work out what is wrong before anyone drives over
Written from real calls on Bainbridge Island. Some of these end with “call someone”, and some of them end with “check the filter”. Both are useful.
- One Boat, One Chance: Parts-Complete Sub-Zero Service on Bainbridge Island Notes from Bjorn Aaltonen Every part not already on the van costs a round trip on the busiest ferry route Washington State Ferries runs, so a Bainbridge Sub-Zero visit is built to finish in one crossing: full diagnosis before anything is ordered, companion parts carried, island calls batched onto a single sailing.
- Frost Sheets in a Sub-Zero Freezer Drawer: Reading the Defrost Circuit Notes from Bjorn Aaltonen A wall of frost in a Sub-Zero freezer drawer is a defrost fault, a seal fault or a habit — and the three look nothing alike once you know what to check. A field diagnosis from island service calls.
- Sub-Zero Wine Cooler Zones Drifting Apart on Bainbridge Island Notes from Bjorn Aaltonen One zone holds, the other creeps three or four degrees warm. On a dual-zone Sub-Zero that is almost never the compressor — here is how to read the symptom before paying for the wrong repair.
Not in here?
Call it in and we will tell you what it usually is
If the symptom is not covered above, the phone is the shortcut — plenty of those answers do not end in a visit at all. When one is needed, the booking page takes a minute.
Call (206) 785-2960- Hours
- 8:00 am – 8:00 pm, seven days
- Phone
- Answered 24/7
- Service call
- $89, credited in full against an approved repair
- Covering
- Winslow · Rolling Bay · Lynwood Center · Port Madison
Online booking
Take a slot on the island run
- Pick the day and the window that suits you.
- Add the model number off the frame inside the fresh-food door, plus what the unit is doing.
- We confirm a two-hour window planned around the sailing schedule.
Rather talk it through? The line is answered 24/7 on (206) 785-2960, and the crew works 8:00 am – 8:00 pm, seven days.
The visit is a flat $89 service call — the crossing, the temperature log and a full diagnosis. It comes off the total in full if you approve the repair, and the repair price is agreed in writing before anything is opened.